FAQ

Please check the tracking information for your order as your package may still be in transit. If you placed an International order, it is important to check with your local Post Office and/or Customs Office as the package may be awaiting clearance. Please note: All orders we ship are fully insured by our broad coverage insurance carrier. We must wait a period of 30 days from the last tracking update before we can file a claim. If the package is lost in the mail, we file a claim and send you a refund or replacement as long as the item is not marked as delivered, and there has been no tracking activity for 30 days. Thank you for your patience. Do I have to pay customs tax or other shipping charges on international orders? Yes. Any additional import duties, customs fees, shipping/handling charges or taxes are not included in the item price or shipping cost. These charges are the customer's responsibility. Please check with your country's customs office, postal office or local FedEx office to determine what these additional costs will be prior to purchasing.
Yes, we are recognized as one of the leading buyers of sterling silver flatware and hollowware. We do everything we can to make this process safe, simple, and fast and without any surprises. We pay more for silver because we are a silver matching service and we appreciate patterns that have value beyond the silver weight. Please submit our online form for a quote at www.webuysilverantiquecupboard.com or call us at 1-800-637-4583. If we are interested in purchasing your silver, one of our buyers will usually reply with a quote within 2-3 business days.
YES. If you do not see the piece you are looking for in our EBay store, contact us with your wish list and we will do our best to locate the items on your list. Antique Cupboard is well known by our clients for finding the rarest and most desirable pieces. This is our specialty.
Custom made pieces are made from an original piece in your pattern that are not otherwise available or difficult to find on the market, especially in discontinued patterns. Hollow handle items are made from an original handle in your pattern with a new stainless implement. Then the piece is hand-finished by a highly skilled silversmith in the USA. All custom orders are made-to-order and usually ship within 5-7 business days. Now that many sterling patterns have been discontinued, custom pieces have become a staple in the sterling silver industry and are widely offered by mainstream sterling flatware dealers.
Yes, the hollow handle is sterling and a genuine handle in your pattern, even though it is not usually stamped. Hollow handle items were usually not stamped due to their hollow construction. All of our hollow handle pieces are thoroughly inspected and tested prior to shipping and are guaranteed sterling.
All Returns or Exchanges must be returned within 14 Days of receipt. Please contact us either by email message or phone 1-800-637-4583. Refunds are issued within 3-5 days of receipt. Please send return with a copy of your receipt and instructions to exchange or refund to: Antique Cupboard, Attn Pam W232S7530 Big Bend Drive Big Bend, WI 53103
Yes. Any additional import duties, customs fees, shipping/handling charges or taxes are not included in the item price or shipping cost. These charges are the customer's responsibility. Please check with your country's customs office, postal office or local FedEx office to determine what these additional costs will be prior to purchasing.
The shipping charges only cover the shipping cost from the United States to your country. Any additional import duties, customs fees, or taxes are not included in the item price or shipping cost. These charges are the customer's responsibility. Please check with your country's customs office, postal office or local shipping office to determine what these additional costs will be prior to purchasing. • We ship via USPS PRIORITY INTERNATIONAL and we can only ship to your eBay registered shipping address. If you need to use another alternate shipper, please contact us with details prior to bidding and we will do our best to accommodate your shipping requests. • Customs: Please note that each international order will be insured and declared for the full value. We will state: "Housewares" on the customs declaration paper and use the appropriate code. Due to International trade laws, we cannot declare any shipment as a gift. If you have specific shipping requests, please email us prior to bidding. • Changing your shipping address: If you wish to change your shipping address on an International order, this must be done prior to making payment.
Per WI & IL law we are required to collect sales tax on items shipped to Illinois and Wisconsin. We are located in Wisconsin and do antique shows in Illinois so we are required by both states to collect sales tax. There is no sales tax on orders shipped to other US states.
No - Due to the weight and cost of shipping the free bonus wood chests, new tarnish resistant flannel rolls will be substituted for all International shipments. Free bonus chests are not included in International shipments of sets and we will instead include bonus free flannel storage rolls.